Privacy Policy | luster-whisper

Introduction

luster-whisper respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, store, and safeguard information you provide when using our website or engaging our services.

This policy applies to all visitors of our website and clients who use our interior design and renovation services.

Information We Collect

Information You Provide Directly

When you contact us or engage our services, we collect information that you voluntarily provide, which may include:

Your name and contact details such as email address and postal address
Details about your property and project requirements
Photographs of your property that you share with us
Budget information and timeline preferences
Correspondence and communication history
Payment and billing information when you engage our services

Information Collected Automatically

When you visit our website, certain information is collected automatically, including:

Technical information such as IP address, browser type, and device information
Usage data including pages visited, time spent on pages, and navigation patterns
Referral sources and exit pages

How We Use Your Information

We use the information we collect for the following purposes:

To respond to your enquiries and provide information about our services
To deliver interior design and renovation services you've contracted
To communicate with you about ongoing projects, appointments, and service updates
To process payments and maintain financial records
To improve our website functionality and user experience
To understand how visitors interact with our website through analytics
To comply with legal obligations and protect our business interests

Legal Basis for Processing

We process your personal data under the following legal bases:

Contract Performance: Processing is necessary to fulfil our service agreement with you
Legitimate Interests: We process data to operate our business, improve our services, and maintain client relationships
Consent: Where we've obtained your explicit consent for specific processing activities
Legal Obligation: Processing required to comply with legal and regulatory requirements

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

Service Providers: Trusted contractors, suppliers, and professionals who assist in delivering our services, bound by confidentiality obligations
Professional Advisors: Accountants, solicitors, and consultants who provide professional services to our business
Legal Requirements: When required by law, court order, or government authority
Business Transfers: In the event of a merger, acquisition, or sale of business assets

All third parties with whom we share data are required to treat your information securely and in accordance with applicable privacy laws.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law or for legitimate business purposes.

Client project information is typically retained for seven years following project completion to comply with tax and accounting requirements. Website analytics data is retained for up to two years.

When information is no longer needed, we securely delete or anonymise it.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

Secure data storage systems with access controls
Encryption of sensitive information during transmission
Regular security assessments and updates
Staff training on data protection practices
Confidentiality agreements with employees and contractors

While we take reasonable precautions, no method of electronic storage or transmission is completely secure. We cannot guarantee absolute security but maintain industry-standard protections.

Your Rights

Under data protection law, you have the following rights regarding your personal information:

Access: Request copies of your personal data
Correction: Request correction of inaccurate or incomplete information
Erasure: Request deletion of your personal data in certain circumstances
Restriction: Request limitation of how we process your data
Portability: Request transfer of your data to another service provider
Objection: Object to processing based on legitimate interests
Withdraw Consent: Withdraw previously given consent at any time

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month.

Cookies and Tracking

Our website uses cookies to enhance your browsing experience and analyse site usage. For detailed information about our cookie practices, please see our Cookies Policy.

You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality.

Third-Party Links

Our website may contain links to external websites operated by third parties. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child, we will take steps to delete it promptly.

International Data Transfers

Your information is primarily stored and processed within the United Kingdom. If we transfer data outside the UK or European Economic Area, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this policy regularly. Continued use of our website or services after changes indicates acceptance of the updated policy.

Contact Information

If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

Email: [email protected]
Address: 47 Kensington Gardens, London, W2 4DX, United Kingdom

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection matters, if you believe your data has been mishandled.