Terms of Use

Agreement to Terms

These Terms of Use constitute a legally binding agreement between you and luster-whisper governing your access to and use of our website at luster-whisper.com and any related services.

By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use our website.

We reserve the right to modify these Terms at any time. Changes become effective immediately upon posting to the website. Your continued use after changes constitutes acceptance of the modified Terms.

Use of Our Website

Permitted Use

You may use our website for lawful purposes related to learning about our interior design and renovation services, contacting us, and accessing information we provide.

You agree to use the website in accordance with all applicable laws and regulations and in a manner that does not infringe the rights of others or restrict their use of the website.

Prohibited Activities

You must not use our website to:

• Transmit or upload malicious code, viruses, or harmful software
• Attempt to gain unauthorised access to our systems or networks
• Interfere with or disrupt the website's functionality or security
• Collect or harvest information about other users without consent
• Use automated systems or software to extract data (screen scraping or data mining)
• Impersonate any person or entity or misrepresent affiliation with any person or entity
• Engage in activity that could damage our reputation or business interests
• Violate any applicable laws or regulations

We reserve the right to terminate or restrict your access if you engage in prohibited activities.

Intellectual Property Rights

Our Content

All content on this website, including text, graphics, logos, images, design elements, and software, is the property of luster-whisper or our content suppliers and is protected by United Kingdom and international copyright, trademark, and other intellectual property laws.

The compilation, organisation, and display of website content is our exclusive property.

Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our website for personal, non-commercial purposes. This license does not include any right to:

• Reproduce, duplicate, copy, or resell any part of our website
• Modify, adapt, or create derivative works from our content
• Use our content for commercial purposes without our written permission
• Remove or alter copyright notices or proprietary markings

Trademarks

luster-whisper and related marks are our trademarks. You may not use our trademarks without prior written permission. All other trademarks appearing on the website belong to their respective owners.

User-Submitted Content

If you submit content to us through the website, such as enquiry forms, project information, or photographs of your property, you grant us a non-exclusive, royalty-free, perpetual license to use, reproduce, and process that content for the purposes of providing our services and operating our business.

You represent and warrant that:

• You own or have necessary rights to any content you submit
• Your content does not infringe intellectual property rights of others
• Your content does not contain unlawful, defamatory, or objectionable material

We reserve the right to remove or refuse any content at our discretion.

Third-Party Links and Content

Our website may contain links to third-party websites or resources. These links are provided for convenience and do not constitute endorsement.

We have no control over third-party websites and are not responsible for their content, privacy practices, or terms of use. You access third-party websites at your own risk and should review their terms and policies.

We disclaim any liability arising from your use of third-party websites or reliance on third-party content.

Disclaimers

Website Provided "As Is"

Our website is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that:

• The website will be uninterrupted, timely, secure, or error-free
• The results obtained from using the website will be accurate or reliable
• Any errors in the website will be corrected
• The website or servers are free of viruses or harmful components

Information Accuracy

We strive to provide accurate and current information on our website. However, we do not warrant the completeness, accuracy, or reliability of any content.

Information about our services, pricing, and availability is subject to change without notice. We reserve the right to correct errors, inaccuracies, or omissions at any time.

Content on the website is for general information purposes and should not be relied upon as professional advice. For specific guidance on your project, please contact us directly.

Limitation of Liability

To the fullest extent permitted by applicable law, luster-whisper, its directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of or inability to use the website.

This includes but is not limited to damages for loss of profits, data, or other intangible losses, even if we have been advised of the possibility of such damages.

In jurisdictions that do not allow exclusion of certain warranties or limitation of liability, our liability shall be limited to the maximum extent permitted by law.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded or limited under applicable law.

Indemnification

You agree to indemnify, defend, and hold harmless luster-whisper and its directors, employees, contractors, and affiliates from any claims, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from:

• Your use or misuse of the website
• Your violation of these Terms
• Your violation of any rights of another party
• Content you submit through the website

We reserve the right to assume exclusive defence and control of any matter subject to indemnification, in which case you agree to cooperate with our defence.

Service Terms and Contracts

These Terms of Use govern only your use of our website. If you engage our interior design or renovation services, separate contractual terms and conditions will apply to those services.

Service agreements will be documented in written contracts that specify scope of work, timelines, pricing, payment terms, and other project-specific details.

In the event of conflict between these website Terms and a service contract, the service contract shall prevail with respect to the services provided.

Privacy and Data Protection

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

By using our website, you consent to our collection and use of personal data as described in the Privacy Policy.

For information about your rights under data protection law, please see our GDPR compliance page.

Availability and Modification

We reserve the right to modify, suspend, or discontinue any aspect of the website at any time without prior notice or liability.

We may restrict access to certain areas of the website or the entire website at our discretion.

We do not guarantee that the website will always be available or accessible. Technical issues, maintenance, or other factors may cause temporary interruptions.

Governing Law and Jurisdiction

These Terms and any disputes arising from or relating to your use of the website shall be governed by and construed in accordance with the laws of England and Wales.

You agree to submit to the exclusive jurisdiction of the courts of England and Wales for resolution of any disputes.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Dispute Resolution

In the event of any dispute arising from these Terms or your use of the website, we encourage you to contact us first to seek informal resolution.

We are committed to resolving disputes fairly and will work with you in good faith to reach a mutually acceptable solution before pursuing formal legal proceedings.

Severability

If any provision of these Terms is deemed unlawful, void, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Entire Agreement

These Terms, together with our Privacy Policy and Cookies Policy, constitute the entire agreement between you and luster-whisper regarding use of the website and supersede any prior agreements or understandings.

No waiver of any provision of these Terms shall constitute a waiver of such provision in any other instance.

Contact Information

If you have questions about these Terms of Use, please contact us:

Email: [email protected]
Address: 47 Kensington Gardens, London, W2 4DX, United Kingdom

Acknowledgment

By using our website, you acknowledge that you have read these Terms of Use, understand them, and agree to be bound by them.